Return Policy

Our 14-day exchange policy applies online and in-store.

PLEASE NOTE: Refunds are issued to the original payment method.

See our return eligibility criteria below before returning or exchanging items.

What can be returned or exchanged?

The following requirements must be met to qualify for a refund or exchange:

* Return shipping costs are not covered by Rioux Vélo Plein Air. Return shipping is the customer's responsibility.*

-The order was received within the last 14 days;

-The product is in the same condition as when it was received

-The product is undamaged

-The product is in its original packaging with the price tags attached. Removing one or more tags will result in your return being rejected.

-The product was not purchased at a 50% or more discount (the sale of these products is final and non-refundable and non-exchangeable).

Shipping Policy

Delivery is made with the carrier of our choice (primarily Canada Post).

Shipping fees are subject to change without notice. However, you will be notified of the fees before your order is shipped.

Shipping is free for all orders over $150 (not applicable for discounts over 30%).